Privacy Policy
About this policy
Kind Food LLC is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:
you use our website KindFoodKC.com.
you make a booking on our website.
you submit an order on our website.
you make inquiries on our website.
someone is interested in working with us.
Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.
By providing your personal data, you agree that we can use your personal data in accordance with this policy.
Ensure you understand this policy in its entirety and take your time to read it.
Who are we?
Kind Food is a café and catering company based in Independence, Missouri, United States.
Our registered address is: 201 N Forest Ave, Independence, MO 64050.
How do we collect information from you?
We collect information from you:
when you make a booking.
when you submit an online order.
when you visit our physical location (preferences, allergies etc.).
when you attend an event.
make an inquiry.
when you sign up to marketing emails.
What type of information is collected from you?
You may be asked to submit personal information about yourself when you interact with us online, contact us by phone or visit us in-person. We will collect this information so we can fulfill your request and provide you with service.
Kind Food collects information such as:
When you make a booking:
title
name
e-mail address (used for booking confirmation and post-dining feedback emails)
home or work address
telephone number
company name
dietary requests
marketing preferences (whether you opt-in or opt-out)
When you submit an online order:
title
name
e-mail address (used for order confirmation and post-dining feedback emails)
home, work and/or billing address
telephone number
company name
payment information
dietary requests
marketing preferences (whether you opt-in or opt-out)
When you dine at Kind Food or attend a Kind Food pop-up event:
payment information
marketing responses (where applicable)
survey responses
current and past restaurant reservation details
When you access our site:
There is “Device Information” about your computer hardware and software that is automatically collected by Kind Food. This information can include:
device type (e.g. mobile, computer, laptop, tablet)
cookies
operating system
IP address
browser type
browser information (e.g., type, language, and history)
domain names
access times
settings
referring website addresses
other data about your device to provide the services as otherwise described in this policy.
Location information:
If you use our website, we may receive your generic location (such as city or neighborhood).
Careers:
You may submit personal information in an employment application. This information may include:
personal details
employment details
education
salary history
other relevant details
We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records at hello@kindfoodkc.com.
How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking or online order, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
Process order payments.
Send you service emails (booking and order confirmation and post-dining feedback).
Improve our products and services.
Send marketing communications if you have opted in to receive them.
We may use the information to customize the website according to your interests.
Who has access to your information?
We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.
We will only share your information with companies if necessary to deliver services on our behalf. For example service providers (e.g. Squarespace for online order fulfillment, MailChimp for email sending), third-party payment processors, and other third parties to provide our Site and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.
Third parties whose content appears on our Site may use third-party Cookies, as detailed below. Please refer to ‘Use of Cookies’ for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
You may choose to restrict the collection or use of your personal information at any point. Please refer to the Your Choices section of this Privacy Policy for details.
How and where do we store data?
We only keep your personal data for as long as we need to (typically, no more than two years) in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it.
For online orders, payments are processed through the third-party, Stripe Inc. For all data transfers, Stripe utilizes the Privacy Shield Framework and adheres to the Privacy Shield Principles. Stripe maintains organizational, technical and administrative measures designed to protect Personal Data within their organization against unauthorized access, destruction, loss, alteration or misuse. Please see Stripe’s Privacy Policy for more detail.
For email communication, we utilize the third-party, MailChimp. Mailchimp participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. MailChimp maintains organizational, technical and administrative measures designed to protect Personal Data within their organization against unauthorized access, destruction, loss, alteration or misuse. Please see MailChimp’s Privacy Policy for more detail.
For order management, we utilize the third-party, Squarespace Inc. Squarespace has certified its compliance to the Privacy Shield. Squarespace maintains organizational, technical and administrative measures designed to protect Personal Data within their organization against unauthorized access, destruction, loss, alteration or misuse. Please see SquareSpace’s Privacy Policy for more detail.
Profiling
We may analyze your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.
Your choices
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at hello@kindfoodkc.com.
You have a right to request a copy of the personal information that Kind Food holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: hello@kindfoodkc.com.
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
The precise periods for which we keep your personal information vary depending on the nature of the information and why we need it. Factors we consider in determining these periods include the minimum required retention period prescribed by law or recommended as best practice, the period during which a claim can be made with respect to an agreement or other matter, whether the personal information has been aggregated or pseudonymized, and other relevant criteria. For example, the period we keep your payment information is connected to how long it takes to process an order, while the period for which we keep an email address is based on how long has passed since our most recent communication with you.
Security
Data security is very important to us. While no service is completely secure, we utilize security measures dedicated to keeping personal information safe. We maintain administrative, technical and physical safeguards that are intended to appropriately protect against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse and any other unlawful form of processing of, the personal information in our possession. We employ security measures such as using firewalls to protect against intruders and protecting against network vulnerabilities.
Use of ‘cookies’
Like many other websites, we use cookies. We use them to help you personalize your online experience.
A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognize you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.
We use cookies for the following purposes:
Authentication, personalization and security: cookies help us verify your account and device and determine when you log in, so we can make it easier for you to access the services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials.
Performance and analytics: cookies help us analyze how the services are being accessed and used, and enable us to track the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding the performance of our site, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.
Third Parties: Third Party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analyzing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie.
Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.
Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
What happens if our business changes hands?
We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.
In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.
Changes to this statement
Kind Food will occasionally update this Privacy Policy to reflect company and customer feedback. Kind Food encourages you to periodically review this statement to be informed of how Kind Food is protecting your information. This policy was last updated in October 2018.
Contact Information
Kind Food welcomes your comments regarding this Privacy Policy. If you believe that Kind Food has not adhered to this Privacy Policy, please contact us at hello@kindfoodkc.com. We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.